A comprehensive and clear return policy is crucial for an e-commerce business, especially in India, where the Consumer Protection Act and E-commerce Rules protect consumer rights. A good policy builds trust and reduces customer service inquiries.
Here is a draft for your Return & Refund Policy and Shipping Policy, based on the information you provided and incorporating standard best practices.
Return & Refund Policy
We want you to be completely satisfied with your Loomix purchase. If you are not happy with your order, please review our policy below.
1. Return Policy
- Eligibility: Returns are accepted for items that are damaged, defective, or do not match the product description on our website.
- Time Frame: You must raise a return request within 7 days of the delivery date.
- Condition of the Item: Items must be unused, unworn, and in their original condition with all tags and original packaging intact.
- Proof of Damage: For damaged or defective items, you may be required to provide clear photos or videos as proof to get approval for your return request.
2. Exchange / Replacement Policy
- Eligibility: We offer exchanges or replacements for damaged or defective items.
- Time Frame: Exchange or replacement requests must be made within 7 days of delivery.
- Process:
- Once your request is approved, we will arrange for a reverse pickup of the item.
- After the returned item is received and inspected, the exchanged or replaced product will be dispatched within 2-3 business days.
- Delivery of the new item is typically within 3-7 business days after it has been dispatched, but may vary depending on your location.
3. Refund Policy
- Refund Processing Time: Once your return request is approved and the item has been received and inspected by us, we will process the refund within 3-5 business days.
- Refund Credit Time: After the refund is processed, the amount will be credited back to your original mode of payment. It may take 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
- Non-Refundable Charges: Shipping charges are non-refundable. If you received a refund, the cost of return shipping may be deducted from your refund, unless the return is due to our error.
Shipping Policy
1. Order Processing
- All orders are processed and prepared for shipment within 1-3 business days.
- Orders are not shipped or delivered on weekends or public holidays.
2. Shipping Rates and Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Standard Delivery: 5-10 business days
- Express Delivery: 3-5 business days
- Delivery times are estimates and may vary depending on the destination and unforeseen circumstances.
3. Shipment Confirmation and Order Tracking
- You will receive a Shipment Confirmation email with your tracking details once your order has been shipped.
- The tracking number will be active within 24 hours.
4. Delays
- Loomix is not responsible for any delays in delivery due to courier services or other unforeseen circumstances, such as natural disasters, or other events beyond our control.
5. Damages
- If you receive your order with visible damage, please contact the shipping carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim. You may also contact us immediately with photos of the damaged item.